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Privacy Policy

Last Modified: 1st October 2024

Abels Moving Services Ltd, AGM Bishops Ltd, AGM Gibraltar Ltd,  Gerson Moving Services BV, Gerson Moving Services Ltd, Gerson Relocation Ltd, Momentous Ltd and The Senior Move Partnership (TSMP) (hereinafter referred to as the “AGM Group”).

The AGM Group are committed to protecting and respecting your privacy.

The AGM Group provide a range of “Services” not limited to; Moving, Destination Services, Storage, Immigration, Relocation and/or Assignment (as applicable). To provide our Services, it will be necessary to obtain some Personal information such as Name, Contact Details and other such details that identify you and your family (where applicable).

This Privacy Policy, along with the Terms and Conditions and any other referenced documents (collectively the “Policy”), explains the personal information we collect, how we use it, who we share it with, and the choices you have regarding its use. We also detail the security measures we implement to safeguard this information and provide information on how to reach us regarding our privacy practices. In certain situations, we may require you to sign a separate document known as a “Data Subject Consent Letter” to give explicit consent for us to process your personal data as outlined in the Policy.

Please be aware that the absence of such a request or a signed Data Subject Consent Letter does not necessarily conclude this matter, and we may assume that by visiting our approved websites, applications, or portals, or by agreeing to receive services from us, you are acknowledging and consenting to the practices outlined in the Policy. However, you retain the right to contact us to object to, or make specific requests regarding, the processing of your personal data (as further detailed in the “Your Rights as Data Subject” section of this policy).

According to GDPR regulations you are entitled to know the identity of your “data controller” the legal entity which determines why and how your personal data is processed.

Your relevant data controller may vary, depending on how you are receiving services from us. For example:

  1. Corporate Clients: If you are being relocated for work, your data controller may be your employer who has hired us to provide services to you. In this scenario, our Policy may not be applicable to you. Instead, please refer to your employer’s privacy policy or employee handbook for information on how your personal data will be handled. Although this Policy may not directly apply to you, AGM Group, as the data processor, will handle your personal data in accordance with the principles outlined in this Policy under the instructions of the data controller.
  2. Direct Individuals: If you are receiving services directly from the AGM Group, the AGM entity responsible for handling your data will usually be the specific entity providing those services. You can find a current list of our companies at www.agm.group.
  3. Partners: If you typically work with one of our business partners but have been directed to us for specific services at the request of that business partner, your relevant data controller may be that business partner. In this scenario, our Policy may not be applicable to you, and we recommend referring to the privacy policy of that business partner instead. Even if our Policy does not directly apply to you, AGM Group will act as data processors and handle personal data according to the data controller’s instructions, striving to adhere to the principles outlined in our Policy.

If you have any questions regarding the above, please contact us at dpo@agm.group or using the details set out in the How to Contact Us section below.

Information we collect from you

We may collect personal information (including personally identifiable information or sensitive personal data) about you and/or your family (“Your Data”) in the following ways:

  • Information you give us. This is information that you and/or your family give us by filling in forms on our websites or by corresponding with us by phone, e-mail or otherwise. This includes when you use our websites or inquire about, or use, any of our immigration, moving, relocation and/or assignment services (the “Services”). The information may include your and /or your family’s name, address, e-mail address, phone number or other contact details, marital status, date of birth, occupation, role/title/area of responsibilities, financial and credit card information, personal description/preferences and photograph and other sensitive information (including as required by laws and regulations addressing insurance and related matters or as required to provide the Services).
  • Of course, you are not required to supply any of the information that we may request, although this might limit the “Services” we are able to offer you. While we make every effort to ensure that Your Data is accurate, complete and up to date, you can help us considerably in this by promptly notifying us if there are any changes to Your Data (please see the How to Contact Us section below).
  • Information we collect about you. We collect information about you to provide “Services” that you may have registered an interest in. We, our service providers and other business partners collect certain information by using automated means, such as cookies, when you interact with our advertisements, mobile applications, or visit our website pages. This information may include your IP address, browser type, operating system, the full URLs, referring URLs and information on actions taken or interaction with our digital assets.

We may use third-party web analytics services on our websites and other digital assets, to help us analyse how visitors use our websites and other digital assets. We, our service providers and our business partners may also collect information about your activities on our websites and other digital assets for use in providing you with content and advertising tailored to your individual interests. The information collected for these purposes may include details about things like the particular pages or advertisements you view on our websites and the actions you take on our websites and or other digital assets.

  • Information we may receive from other sources. We are working closely with third parties (including, for example, your employer, business partners and technical sub- contractors, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, financial institutions, criminal check services, government enforcement bodies) and may receive information about you from them.

Cookies

Our website uses cookies to store information on your computer for future reference without causing harm.

This practice is common on the Internet and allows us to enhance your browsing experience and make improvements to our site. The cookies utilized do not gather any personally identifiable data. They are solely used to collect general, non-personal information for website enhancement purposes, such as analysing user navigation patterns and frequency of visits.

If you prefer to opt out of cookie usage on our websites, you can adjust your browser settings accordingly without impacting your website experience. Refer to your browser’s help section or the manufacturer’s manual for instructions on disabling cookies.

How Will We Use Your Information?

We may use Your Data in the following ways:

  • to provide you and/or your family with the Services (as applicable)
  • to administer, operate, facilitate and manage your and/or your family’s relationship and/or account with us, and to otherwise, including contacting you or, if applicable, your designated representative(s) by post, telephone, email etc.;
  • to notify you about changes to the Services;
  • to operate, evaluate and improve our business (including developing new products and services, troubleshooting, data analysis, testing and research and statistical and survey purposes); managing our communications; determining the effectiveness of and optimizing our advertising; analysing our products, services, websites, mobile applications and any other digital assets; facilitating the functionality of our websites, mobile applications and any other digital assets; to ensure the content of our site is presented in the most effective manner for you and for your computer; and performing accounting, auditing, billing, reconciliation and collection activities);
  • as may be required by applicable laws and regulations or requested by any relevant judicial process or governmental agency;
  • to comply with industry standards and our policies.

We may also use your information for Marketing purposes subject to below:

We may use your information, with your consent, to provide you with information, recommendations, or advice about our offers, promotions, products, and services, including those you request. For existing customers, we will only contact you about goods and services similar to those from a prior sale, unless permitted under the law or with your consent. New customers may be contacted by us or selected third parties if you have given consent, except where prohibited by law. If you wish to opt out of this data usage and third-party sharing for marketing purposes, you can contact us at any time.

Disclosure of your data

We may share Your Data with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, subject to the terms of this Privacy Policy.
  • Selected third parties including:
  • business partners, suppliers and sub-contractors for the performance of the Services (as applicable)
  • credit reference agencies for assessing your credit score where this is a condition of us providing the Services to you and/or your family and where authorized under Applicable Data Protection Law and
  • your employer, external medical bodies, disclosure and criminal check services, police forces and courts and relevant immigration authorities for the purposes of preparing and processing your visa application

We may also disclose Your Data to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose Your Data to the prospective seller or buyer of such business or assets.
  • If AGM Group or substantially all its assets are acquired by a third party, in which case Your Data may be one of the transferred assets.
  • If we are under a duty to disclose or share Your Data to comply with any legal obligation, or to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of our group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and risk reduction.

Data retention and transfer of data to third countries

The AGM Group provides Services worldwide so to perform these Services it may be necessary to transfer personal information to other countries. The personal information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) or Switzerland. It may also be processed by business partners or sub-contractors who are engaged in, among other things, providing you and/or your family with the Services (as applicable), the processing of your personal details and the provision of support services. Assurances of adequate protection to Personal data are obtained whether it be by vendor contracts, Data Processing Agreements, Privacy Shield, or Model Contracts.

By submitting Your Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that Your Data is treated securely and in accordance with this Privacy Policy. All information you provide to us is stored on our secure servers. We use encryption when we transfer certain personal information.

The security of Your Data is important to us. We are committed to protecting the information we collect. We maintain administrative, technical and physical safeguards designed to protect the personal information you provide, or we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

We store Your Personal Data only for as long as it is necessary to fulfil the purpose for which it was collected, unless otherwise required or authorised by Applicable Data Protection Law. We take measures to destroy or permanently de-identify Your Data if required by law or if Your Data is no longer required for the purpose for which we collected it.

In some instances, the AGM Group are required to retain personal information in accordance with the law such as Tax and Audit purposes and may therefore be retained for an additional period.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites or other digital assets, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect Your Data, we cannot guarantee the security of Your Data transmitted to our websites or other digital assets that are in the Public domain; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access in accordance with industry standards.

Your rights as a data subject

Under data protection laws, you have specific rights regarding your personal information that we hold. We give you choices about the personal information we collect from you, how we use it, and how we communicate with you.

You can choose not to provide us with personal information or refrain from submitting information. However, not providing your data when requested may prevent you and/or your family from benefiting from our services, and we may not be able to share information about our products, services, and promotions with you.

You may withdraw any consent you previously gave us or object to the processing of your data on legitimate grounds. Your preferences will be applied going forward. In some cases, withdrawing consent to use or disclose your data may limit your access to certain services.

Subject to data protection laws, you may have the right to confirm that we hold your personal information, request access to and information about your data, receive copies of your data, update and correct inaccuracies, object to automated processing or profiling, and have your information blocked, restricted, anonymized, or deleted as appropriate. Access to personal information may be limited by local laws. To exercise these rights, contact dpo@agm.group. You can ask us not to process your data for marketing purposes.

We will inform you before collecting your data if we intend to use it for marketing or disclose it to third parties for that purpose. You can prevent such processing by notifying us before we collect your data or by contacting us at marketing@agm.group.

Our websites may contain links to partner networks, advertisers, and affiliates. These sites have their own privacy policies, and we are not responsible for them. Check their policies before sharing any personal data. If you provide information about another individual, ensure that sharing and further use comply with laws. Inform the individual about the data processing and obtain any necessary consent under data protection laws.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with Applicable Data Protection Laws. For example, where you are based in the UK, this will usually be the DP Act 1998 and EU Directive 95/46/EC and from 25th May 2018 GDPR regulation / DP Act 2018. Any request should be made in writing, and the best way for you to do so is to contact us at the address stated below. As we must be able to identify the person making the request. Due to technological constraints and/or information security considerations, it may be inappropriate to use social media to supply information in response to any request by you for access to information, and so please provide an alternative delivery address for our response.

We may reject requests that are repetitive, require disproportionate technical effort, risk the privacy of others or would be extremely impractical. In some cases where a request is excessive or unfounded a reasonable fee may be charged. In an event where a request is rejected, we will provide you with a reason as to why. If you are not satisfied, please refer to the section on Complaints.

Data security and integrity

The security, integrity and confidentiality of your information is very important to us. We have implemented controls to protect data from unauthorised access, modification, disclosure and misuse. We encrypt our data in transit and constantly review new technologies to protect your personal data. Please bear in mind that despite our best efforts to safe guard your data, no security measures are perfect or impenetrable.

Complaints

If you wish to make a complaint about how your personal data is being processed or how your complaint is being handled, you have the right to lodge a complaint with the Supervisory authority and AGM Groups Data Protection Officer; see How to Contact Us.

Changes to our privacy policy

Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

How to contact us

If you have any questions or comments about this Privacy Policy, our privacy practices or if you would like us to update information or preferences you provided to us you may e-mail us at dpo@agm.group or write to us at:

Data Protection Officer AGM Group
The Heights East Cranborne Road
London EN6 3JN
United Kingdom